Returns & Exchanges

At BASED, we stand behind the quality of our beauty products and offer a 30-day window for returns on items in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the unused beauty products in their original packaging to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.